Refund policy
Returns & Exchanges
We want you to feel confident in your Salty Togs purchase. If your size isn't quite right, we're happy to help.
Returns
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be:
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Unworn and unused
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In the same condition that you received it
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With all original tags attached
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With the hygiene liner intact
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In its original packaging
You'll also need your receipt or proof of purchase.
To start a return, please contact us at hello@saltytogs.store before sending anything back. Returns sent without first contacting us may not be accepted.
Once your return has been approved, we will provide you with the return address and instructions. Customers are responsible for the cost of returning items to Salty Togs. We recommend using a tracked shipping service, as we cannot be responsible for items lost in transit.
Please note that original shipping costs are non-refundable for change-of-mind returns.
Exchanges
Need a different size? We're happy to offer a one-time size exchange, subject to availability.
To request an exchange, please contact us at hello@saltytogs.store within 30 days of receiving your order.
Once your exchange has been approved:
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Send your original item back to us. You are responsible for the cost of returning the item.
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Once we receive and inspect the item, we'll send your replacement size to you at no additional shipping cost.
The replacement item must be for the same product and must be the same condition as the original item: unworn and unused, with tags attached, the hygiene liner intact, and in its original packaging.
If your preferred size is unavailable, we'll work with you to find the best available option.
Need a different top and bottom size?
Our bikinis are currently sold as matching sets. If you need a different size top and bottom, please contact us before placing your order at hello@saltytogs.store. We'll do our best to accommodate your preferred size combination, subject to availability.
Damaged, defective or incorrect items
Please inspect your order when you receive it and contact us as soon as possible if your item is defective, damaged or you have received the wrong item.
If the issue is our error or the item is faulty, please contact us at hello@saltytogs.store and we'll make it right. We will cover the reasonable cost of returning the affected item and sending a replacement where appropriate.
Please include your order number and photographs of the issue so we can assess it quickly.
Non-returnable items
For hygiene reasons, we cannot accept returns or exchanges on items that have been worn, washed, used, soiled or have had the hygiene liner removed or damaged.
Sale items and gift cards are also non-returnable, unless the item is faulty or otherwise required to be accepted under applicable consumer law.
Refunds
Once we receive and inspect your return, we'll let you know whether your refund has been approved.
Approved refunds will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may take additional time to process the refund.
If you have not received your refund after 15 business days from the date we approved it, please contact us at hello@saltytogs.store.
European Union 14-day cooling-off period
If your order is shipped to the European Union, you may have additional cancellation and return rights under applicable EU consumer protection laws, including a 14-day cooling-off period in certain circumstances.
These rights apply in addition to the return policy above and are not affected by our change-of-mind return conditions.