Shipping Policy

We’re excited to get your Salty Togs to you! Below you'll find information about how we process and deliver orders.

Order Processing

Orders are usually processed and dispatched within 1–3 business days.

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information.

Please make sure your delivery address is correct when placing your order. We are unable to take responsibility for delays or additional costs caused by an incorrect or incomplete address.

New Zealand Shipping

We offer shipping throughout New Zealand.

Shipping costs are calculated at checkout based on your delivery address and the shipping option available for your order.

Once your order has been dispatched, delivery times are estimates provided by the shipping carrier and may vary depending on your location, public holidays, weather and other circumstances outside our control.

International Shipping

We ship Salty Togs internationally to selected destinations.

International shipping costs are calculated at checkout based on your delivery address and the shipping option available for your order.

Please be aware that international orders may be subject to customs duties, taxes, import fees or other charges imposed by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping price unless otherwise stated.

Customs processing can also affect delivery times, and unfortunately these delays are outside our control.

Tracking Your Order

Where tracking is available, your tracking number will be provided in your shipping confirmation email.

Please allow some time for tracking information to update after your parcel has been collected by the carrier.

If your tracking information has not updated for several business days, or your parcel appears to be delayed, please contact us at hello@saltytogs.store and we'll do our best to help.

Delayed, Lost or Damaged Parcels

Once your order has been dispatched, it is in the care of the shipping carrier. Delivery times are estimates and can occasionally be affected by circumstances outside our control.

If your parcel appears to be lost or significantly delayed, please contact us at hello@saltytogs.store with your order number and tracking information so we can assist with making an enquiry with the carrier.

If your parcel arrives damaged, please contact us as soon as possible and provide photographs of the packaging and the damaged item so we can assess the issue and help resolve it.

Nothing in this Shipping Policy is intended to exclude, restrict or modify any rights or remedies you may have under applicable consumer protection laws.

Incorrect or Undeliverable Addresses

Please double-check your delivery address before completing your order.

If an order is returned to us because the address provided was incorrect or incomplete, we will contact you to arrange redelivery. Additional shipping costs may apply.

Questions About Shipping

If you have any questions about your order or our shipping options, please contact us at:

hello@saltytogs.store